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Privacy Policy

Privacy Policy and Terms of Use 

Mhala.org, including all of its subpages, is Mental Health America of Los Angeles and its affiliates and subsidiaries (“MHALA”, “we” or “us”). This website, including all of its subpages (the “site”), contains information about MHALA’s programs, services and mission.

MHALA is committed to protecting the privacy of visitors to the website. This is the policy (“privacy policy”) of MHALA regarding the privacy of information that we may collect through your use of our website. This privacy policy does not apply to information we may collect by any other method than through your use of the site.

HIPAA and HMIS Privacy Practices

For information about how MHALA treats any personal health information submitted by you in the course of using any of our services, please review the HIPAA Notice of Privacy Practice.

MHALA adheres to HUD posting standards regarding HMIS privacy practices. To review our HMIS Privacy Practices Notice (pdf), click here and here.

Personal Information We Collect Directly From You

You may provide us with your personal information when you communicate with us through www.mhala.org, including when you:

  • Subscribe to email newsletters or updates;
  • Donate to MHALA or make other purchases;
  • Complete, submit, or otherwise participate in surveys or questionnaires; or
  • Communicate with us in any other way through the site.

We collect personal information you choose to provide, which generally includes your name, email address, credit card information, postal address, billing address or information in comments that you provide. We also may maintain your responses to surveys and questionnaires that you may complete from time to time. Please do not submit information that you do not want us to have.

In addition to the information that you may submit to us through the site, MHALA and its business partners may collect and store other information about your use of the site through cookies or other technologies that track and monitor your use of the site. For more information about these technologies, please see the section titled “Cookies” below.

How We May Use Personal and Other Information

We generally use your personal information and other information that we collect through your use of the site to serve you, to improve our programs and services, and to improve your consumer experience.

We also use information about your use of the site to improve the content of the site and to improve MHALA’s marketing and promotional efforts.

Your personal information may be used to respond to questions, maintain online accounts, send you information about updates to our programs that may be of interest to you, comply with our legal obligations, and develop a knowledge base regarding users of the site.

Security

The security of your information is extremely important to us. We employ reasonable practices and procedures designed to protect your information. However, no security program is impenetrable, and criminals have proven adept at circumventing widely adopted security safeguards, so we cannot guarantee the security of personal information. Accordingly, you acknowledge that you provide information to us at your own risk.

Any user or third party accessing the site or our services is responsible for its own use of the site and services. We are not responsible for any third party’s actions or its security controls with respect to information that third parties may collect or process via the site, services, or otherwise.

Accessing Personal Information

Please contact us if you have any questions or concerns about your personal information or require assistance in managing your choices.

To access, change, or delete your personal information, choose not to receive marketing or other promotional communications from us, or otherwise change your choices about how we use your personal information, or for any questions regarding this privacy policy, please: (1) update your account details online; (2) follow the unsubscribe instructions located at the end of any marketing communication from us; or (3) email us at info@mhala.org.

Please be sure to include in any email your full name, email address, postal address, and any message. Please note that such requests may take up to thirty (30) days to become effective.

Notice to California Residents

Under California law, California residents may request a list of all third parties to whom we have disclosed certain personal information (as defined by California law) during the preceding year for those third parties’ direct marketing purposes. If you are a California resident and would like to receive such a list, please contact us at the address listed in the “Accessing Personal Information” section above. For any such request, include the statement “Your California Privacy Rights” in the body of your request, as well as your name, street address, city, state, and zip code. Please provide enough information for us to determine if this applies to you. You must also attest to the fact that you are a California resident and provide a current California address for our response. Please note that we will not accept requests via the telephone, email, or by facsimile, and we are not responsible for notices that are not labeled or sent properly or that do not have complete information.

Be Aware of “Phishing”

“Phishing” is a scam designed to steal your personal information. If you receive an email that looks like it is from MHALA and is asking you for your personal information, do not reply to it. We will not request your password, user name, credit card information, or other personal information through email.

Updates to Our Privacy Policy

From time to time, we may post updates to this privacy policy. Any changes will be effective upon the posting of the revised privacy policy. We may also make, without notice, minor changes to the privacy policy that will not significantly affect our use of personal information. We encourage you to periodically review this page for the latest information on our privacy practices. This privacy policy was updated as of the effective date listed above.

Additional Information

If you have questions or concerns about our privacy policy or practices, please contact us at info@mhala.org.

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